Fantom driver installed; still Fantom tells not connected PC

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larsnelissen
Posts: 7
Joined: 15:18, 24 October 2020

Fantom driver installed; still Fantom tells not connected PC

Post by larsnelissen »

Hi,
I bought the Fantom 8 a week ago, first my Macbook 2018 crashed after installing the driver. I reinstalled my MacOS Catalina and succeeded the install of the driver. My PC shows the Fantom as connected when connecting the USB to the Fantom, but the Fantom keeps showing "Please connect your PC" when pressing the DAW button. Why is that? When I open a music writing program, it registered all the notes I play on the Fantom, so this works well. I like to use Garageband or Cubase DAW, but when I open these programs, I can play sounds from inside the DAW, but I can't send the Fantom sounds to the DAW. Also not when I connect the Fantom with two MIDI cables via a recording interface.

What should I do in order to use a DAW like Garageband with the Fantom?
FGM
Posts: 1128
Joined: 14:41, 13 July 2020

Re: Fantom driver installed; still Fantom tells not connecte

Post by FGM »

larsnelissen, I am using Fantom without any DAW yet, but I think perhaps you could pay attention to the following....

1...Menu...System...GENERAL...USB Driver.
It can be set to GENERIC or VENDOR.
Generic will send ONLY MIDI when using a USB connection.
VENDOR will send both, MIDI and audio.

To specify the FANTOM’s USB drive....
1. Press the [MENU] button.
2. Touch <SYSTEM>.
3. Touch the <GENERAL> tab.
4. Select “USB Driver,” and set it to “VENDOR.”
5. Press the [WRITE] button to save the system settings.
6. Turn the FANTOM’s power off and on again.



2....Menu...System...SOUND... LOCAL Switch.
Can be ON or OFF.
ON will make Fantom sound generator to sound when playing the keyboard.
OFF will send the keyboard signal to the DAW then come back to the Fantom sound generator.

3...Roland says that when that screen appears (please connect to PC), you shoul ....1. Verify that the USB cable is correctly connected (I myself needed to try as many as 3 cables last time I wanted to transfer data from my phone). 2. Check whether the driver is correctly installed.
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larsnelissen
Posts: 7
Joined: 15:18, 24 October 2020

Re: Fantom driver installed; still Fantom tells not connecte

Post by larsnelissen »

Thanks FGM for your reply!
I have indeed selected VENDOR in the system menu. And I checked the driver running Install Helper to verify whether the install is correct. And the answer is 'the driver is installed correctly' when running this. Still I don't manage to send sounds from the Fantom to Garageband or Cubase. It only plays the sounds that are in Garageband. So the connection between PC and the Fantom keyboard is there, yet the Fantom keeps telling 'please connect your PC''?

There is a Control plug-in for Logic for the Fantom, this I didn't install because I don't have Logic. Perhaps if using Logic and this plug-in, the Fantom does finally recognize my PC? If this is so, then we must use Logic when having a Fantom.
FGM
Posts: 1128
Joined: 14:41, 13 July 2020

Re: Fantom driver installed; still Fantom tells not connecte

Post by FGM »

What a pity I couldn't be of any help...

I was told long ago Fantom will work on any DAW...

Have a try asking Roland Support... they are always there and very happy to help, indeed.

Then. let us know, please.
larsnelissen
Posts: 7
Joined: 15:18, 24 October 2020

Re: Fantom driver installed; still Fantom tells not connecte

Post by larsnelissen »

Thanks :) I will just do that, ask Roland. I'll let you know the answer.
hansalanis
Posts: 6
Joined: 01:04, 5 August 2022

Re: Fantom driver installed; still Fantom tells not connected PC

Post by hansalanis »

Hello @Iarsnelissen
Were you able to figure this out? I just purchased a Fantom 08 and I have the same problem.
GeordieGeezer
Posts: 1
Joined: 02:56, 16 August 2022

Re: Fantom driver installed; still Fantom tells not connected PC

Post by GeordieGeezer »

I’m suffering with this same problem, has anyone got anymore more information, I’ve tried all the steps mentioned previously in this thread, going out of my mind here !!!
osflaa
Posts: 67
Joined: 12:11, 24 June 2021
Location: Norway

Re: Fantom driver installed; still Fantom tells not connected PC

Post by osflaa »

Everything is probably just fine. You don't have to 'connect' Fantom to your DAW to use it as an audio- and midi-interface. Just select the correct audio- and midi-drivers in your DAW and you are good to go. The 'connect to DAW' button only applies to Logic Pro and Ableton Live (and Main Stage) users. Fantom has a deeper integration with these DAWs which makes it possible for Fantom to control the DAW at an operational level. So this 'connect to DAW' button is more like a 'allow Fantom to control Logic/Live'-button. I agree that this is a bit confusing.

More info in this video: https://youtu.be/tE0vSqs_Y_0
divaora
Posts: 1
Joined: 20:03, 10 December 2022

Re: Fantom driver installed; still Fantom tells not connected PC

Post by divaora »

Hello, all. I have the same problem, I installed Windows 11, Live 11, the driver, it sees everything in the system, but there is no connection when connected. I've been struggling with this problem for 4 days now. There is no solution to this issue in the instructions, and there is also no detailed instruction on how to connect to an external sound card. I found a manual for Fa08 where a lot of things are described in detail, moreover, there is also a DAW in Cubase, but there is no such thing for Fantome08. Very upset, I don't know what to do. Please can anyone help me what to do. How to transfer an arrangement from a workstation to a PC? How to connect.
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